Artificial Intelligence and the DWP: Synths to Replace Job Coaches?

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DWP to increase role of AI. Mel Poluck

Monday 18 June 2018

Department’s head of data strategy highlights potential for machine learning, natural language processing and image processing plans

The Department for Work and Pensions’ (DWP) head of data strategy has said the use of artificial intelligence (AI) techniques will play an increasing role in improving service delivery, providing a fuller picture of customers’ situations so they no longer need to explain their circumstances repeatedly.

Pause for breath:

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While DWP has already been using some machine learning in its fraud detection and cyber security work, and while it uses “to some extent most of the cutting edge techniques,” the department is now looking to use natural language processing and image processing.

Among the uses for the techniques would be to route incoming letters or understand the sentiment of a question…

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